Terms and Conditions


General

This agreement is between Lionheart Services (referred to as the “Provider”), and the person or entity (referred to as the “Client”) who is applying for a service from the Provider. Client agrees to an on-line, paperless subscription. Client acknowledges that all information provided by Client is true and correct to the best of Client's knowledge. Client agrees that the act of submitting an online application form constitutes acceptance of all terms and conditions associated with the services applied for and that the act of online submission shall be in lieu of written signature. Client expressly understands, acknowledges, and agrees that in submitting an application and paying for any and all services to be rendered by Provider, Client shall abide by all Terms and Conditions stated herein, as well as any other applicable conditions.

Responsibilities

Client is solely responsible of managing and backing up his site and keeping his software scripts secure and up-to-date.

Provider is responsible for implementing the services that the Client is subscribed to. Provider is free to choose his implementation technology, methods and Server and services locations, including abroad or using foreign services and contractors in third countries. Provider is not responsible for the security or proper function of software installed by Client, even if they are installed with Provider tools.

Fees

Pricing

Applicable prices are those published online on Provider's website at subscription time and at renewal time, if applicable.

Provider reserves the right to change prices over time at Client's advantage or disadvantage. New prices do not affect the current subscription period and will apply only to next renewal period. No refunds will be made due to price changes.

Late Fees

If payment is not made within 15 days of your renewal date, late fees may be applied to your account at the rate of 10% of the amount outstanding, or £5.00, whichever is greater.

Disclaimer of warranty

We will not be liable to you or any third party for any damages including damages for financial loss, business interruption, loss of profits, or any other financial loss, arising from the use or inability to use our services. We will not be liable for any failure to do what we promised in this contract in the cases of events that is beyond our control. We will not be liable for any loss of any description caused by any malicious software and/or components entering your hosting account

Notifications

Provider relies on e-mail as the primary means of notifying Clients of important system news, problems with Clients' accounts or usage of those accounts, billing problems, etc. Any notifications will be e-mailed to Client’s primary e-mail address and/or to the contact e-mail address provided by Client upon application for services. Client agrees to monitor these e-mail addresses on a regular basis and to respond promptly, if required, to any notifications. Client notifications to Provider should be made using Provider's portal.

Cancellation policy

Client bears all responsibility for ensuring effective cancellation of their account. This responsibility includes providing effective and verifiable notification to Provider of Client's desire to cancel an account. This responsibility shall not be waived or modified by Client in any way at any time. Provider will implement without further notification Client's cancellation notice, providing the terms of this cancellation policy have been followed.

Provider must receive Client cancellation at least 30 days prior to the anniversary date of Client domain’s activation in order to avoid charges for the next renewal period. All billing will cease within 30 days upon receipt of notice of cancellation.

If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations. All payments are due in full within 15 days of invoice date. Failure to remit payments for service on the monthly anniversary date of the service is subject late fees. Failure to remit payment after the first reminder can result in the deactivation of the user account.

Policy Changes

This license constitutes the entire agreement between the parties with respect to the use of the Hosting Services and supersedes all prior agreements regarding such subject matter. Provider reserves the right to change this agreement and policies with or without notice. Client agrees to comply with these policies in their current and future state. At all times, the latest version, available on the website, is taking precedence over any other copy. Client agrees to periodically review published policies to ensure understanding of and compliance with current policies.

Acceptable Use

Content

You may use the service for the purpose of web site hosting so long as such use is legal and does not constitute an unacceptable use.

The following content and activities, without limitations, may not be displayed or promoted by the Client nor associated in any way with the Client's account or Provider's services. Provider shall be the sole arbiter as to what constitutes violation of this provision:

Transmission, storage, or presentation of any information, data or material in violation of any local (to the Client or Provider), or international laws.

Copyrighted material used without permission.

Material or activities judged to be threatening, obscene, disparaging, or hate-related.

Pornography, nudity, erotica, and sex-related merchandising, including sites that may infer sexual

content, or link to adult content elsewhere. Unless previously agreed in writing, by the Provider.

Any scam or ponzi (pyramidal) schemes, or any intentionally deceptive content and similar.

Content that promotes any illegal or prohibited activity.

Content that may be damaging to the Provider's servers or to any other server on the Internet (including DDoS Attack, Spoofing, Proxying, etc).

Pirated material.

Promotion, sale, or implementation of unsolicited or bulk e-mail (Spam) software and/or services.

Mass download sites

Links, reference, or encouragement to any of the above.

If we believe that your use of the Service may be in breach of any law, then we may notify the relevant authorities, and provide them with relevant information as appears appropriate in the circumstances.

Server Abuse

Any attempts to undermine or cause harm to any server is strictly prohibited. This includes, but is not limited to, attempting to gain access to password files other than your own, attempting to gain unauthorized access to other accounts on your Server, or anything that causes Server malfunction. Failure to comply is subject to immediate account deactivation without refund.

Resource usage

Client can use the resources of Provider in a reasonable way, which doesn't disadvantage other clients of Provider. Provider will be the sole arbiter as to what constitutes a violation of this provision. Failure to comply is subject to immediate account deactivation without refund.

Maintenance

In order to keep its servers up to date, the Provider will perform scheduled maintenance to servers from time to time. We reserve the right to suspend access to the server during the time required for the scheduled maintenance.

The Provider will attempt to perform all scheduled maintenance at off-peak time. The Provider will post a notice regarding the maintenance to its website.

Unscheduled maintenance may need to be performed. During this time the server may be off-line. In this case a notice regarding the maintenance will be posted at the Provider’s earliest convenience.

Servers

Hosting Plan

Each website hosting plan comes at a different cost, and offers a different level of service. The hosting plan you select will determine the specifications of the server that you will be placed on. This includes, but is not limited to: Disk space (web files, databases, etc.), number of (sub)domains, MySQL databases, etc.

Support

The Fees include the provision of normal web hosting and server maintenance services, unless otherwise stated. At your request, we may carry out additional services for you. E.g. Support for application specific issues.

You must pay for all additional services that you request at our then current prices.

Account Suspension

We may monitor your account and the conduct of your account (but we have no responsibility to do so) to determine whether you and all Users are complying with this agreement.

Provider reserves the right to refuse or cancel service at Provider's sole discretion, with or without reason, with or without warning, and without indemnification.

You agree that you will have no claim against the Provider in respect of any action reasonably taken by us, and you indemnify the Provider against any claim by the Client or Third Party arising out of the same.

Limitations of Service

You acknowledge that, due to the inherent risks of the internet, and of computer-based networks and systems:

The services provided under this agreement will not be uninterrupted or error free;

The services may not meet your requirements;

Your data may not be secure or protected from loss or corruption, and data loss or corruption may occur due to delays, service interruptions or other reasons.